Chandra Sekhar Sai Mellipaka

About Me

IT professional with strong QA automation expertise, currently transitioning into Global Service Desk and IT Support roles. AWS certified and experienced in Jira-based incident tracking, SLA monitoring, and stakeholder reporting within Agile environments. Passionate about delivering first-contact resolutions, driving root cause analysis, and bridging the gap between development and IT operations.

Skills

Projects

ITSM · L1/L2 Support

IT Helpdesk Ticketing Simulator

A Java-based CLI tool simulating end-to-end ITSM ticket workflows with SLA breach detection and audit logging.

Java 21Log4j2Apache POIGit

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• Modelled full ticket lifecycle: creation → triage (P1–P4) → escalation → closure
• Implemented SLA breach detection with configurable priority thresholds and automated escalation alerts
• Structured severity-based incident logs via Log4j2 for audit-ready root cause traceability
• Exported resolution time analytics and open/closed incident counts to Excel via Apache POI

SLA Reporting · Quality Metrics

Service Desk KPI Dashboard

An HTML/CSS/SQL dashboard visualising FCR rate, MTTR, SLA compliance, and ticket volume for IT governance reporting.

HTML5CSSSQLMS Excel

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• Visualised key KPIs: FCR rate, MTTR, SLA compliance %, ticket volume by category
• Mirrored enterprise IT governance dashboard layout for stakeholder-ready reporting
• Integrated SQL data layer to query and aggregate ticket records by date range, priority, and resolution status
• Cross-validated SQL outputs against Excel trackers to ensure metric accuracy

API Monitoring · Incident Detection

REST API Health Monitor

An automated Postman/Newman monitoring pipeline detecting service degradation before user-reported outages.

PostmanNewmanGitHub ActionsJSON

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• Validated endpoint availability, response time, and status codes via Postman Collections + Newman CLI
• Configured threshold-based alerting for proactive L2 incident detection before outages surface
• Scheduled monitoring runs via GitHub Actions with JSON health report output on failures
• Documented incident response runbooks for timeout, 5xx, and auth failure patterns to reduce MTTR

QA Automation · CI/CD

Adactin Hotel App — Enterprise Hybrid Framework

A scalable multi-layered Hybrid Automation Framework covering 9 functional modules using Java, Selenium, TestNG, and Cucumber BDD.

Java 21Selenium WebDriverTestNGCucumber BDD MavenJenkinsGitHub ActionsAllureJira

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• Architected Page Object Model across 9 web page classes, eliminating redundancy across the full regression cycle
• Enabled parallel cross-browser execution (Chrome, Firefox, Edge) via ThreadLocal-based DriverManager
• Built Data-Driven + Keyword-Driven layer using Apache POI and ActionEngine utility
• Delivered real-time Extent Reports and Allure dashboards for stakeholder execution visibility
• Integrated Regression, Smoke, and Sanity suites into Jenkins and GitHub Actions CI/CD workflows

Certifications

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